Frequent Asked Questions
I cannot connect / log on ?
To log on to our website, you must us the ID that was sent to you (if you do not have it, it is usually the email address of the company or the person who signed the contract or bought the directory).
If you do not have the password, you must click "I forgot my password" and the password will be sent to the identifier's e-mail.
How do I subscribe to your service ?
Visit the website and select "Subscription" menu and follow the steps. Pay attention to select the country at the top of the form for the price to be displayed.
I purchased a subscription on the internet, when will I receive my directories and codes ?
Your access codes are active once you have made the payment. Concerning the directories, upon receipt of payment, we will post the 5 volumes of the
latest edition and an invoice to you. You will be notified by e-mail the day of dispatch.
Please note that depending on the country, the shipment of the package may take several days to arrive.
How to subscribe ?
To subscribe or to be listed, we advice you to make make a secure online payment: https://www.fructidor.com/subscription_standard.aspx
The processing of your order will be faster.
If you prefer a bank transfer, our bank details are:
Name of the company: Helios International SAS
Bank : Credit Agricole Caisse régionale Alpes Provence
Bank Code: 11306
Code guichet: 00084
Account number: 299 708 14 050 CLE: 16
SWIFT: AGRIFRPP813
IBAN: FR76 1130 6000 8429 9708 1405 016